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Common Issues

Q. Can’t Access Account
The most common reason for this is wrong user ID or Password
A. Click on the forgot password or ID link to receive an email notification to reset.

Q. I can’t upload my video
A. Make sure your video is formatted in mp4/ogg/avi/mov/wmv/flv/ogv/webm.

Q. My embedded video from youtube or vimeo is not loading
A. Check the link is not been broken or corrupt and then reload.

Q. I want to report offensive content or behavior
A. Submit your complaint to

Q. I want to upgrade my uploads to unlimited HD
A. Reelfocus has have provided subscriptions for upgrades on the site.

For further information submit your inquiry to

General Inquires: