Please see the “Payment Processor(s)” section. Recent History 99.998% Uptime. Merchant Warehouse Organization Name: New Revelation Technologies LLC. While things appeared to have gotten off to a rocky start I was able to address all of his concerns. lower rates but service is not my standard and they offer no termination fee but you can not even cancel the service when you wish to cancel. Please continue to keep us posted about this. Cayan won’t prorate it or offer partial refunds if you decide to close your account or switch providers. Heartland's credit card payment processing solutions come with unparalleled data security. Responses are not at all robotic, and representatives almost always acknowledge that Cayan shares the blame. I just want my money from the signed credit card slip that states the customer agrees to pay the above amount. (Even my customers bank told them the charge was good – and they STILL wouldn’t reverse it).I would not send my worst enemy to them. You can always contact their risk department to double check too. (They do offer it, though.) I am in the process of canceling my account because I am fed up with the fees I am being charged. Merchant Warehouse sided with the cardholder and said “I lose”. Your email address will not be published. They charged me $82. I'll be hearing from you in two to three months. ePay Secure. After that point, and for the next several months, the merchant was charged the regular monthly fees associated with their account. Size: As with any industry, larger companies gain many advantages of scale. This review will no longer be updated. we have no way of checking our account. MW’s protocol is supposed to make things easier, compared to dealing with faxing/mailing cancellation forms. When it is integrated with your POS system as mine is, its a breeze to operate. Ideally, these complaints should be handled in-house before the merchant feels the need to go to a third-party site. Check out the full review below for more info, and don’t forget to comment! Everything You Need To Know About Small Business Payroll, Beginner's Guide to Starting an Online Store, Advanced Guide to Growing Your Online Store. Definitely let us know, because if MW is ok with your industry, then that’d be good news for other businesses that do the same thing you do. I had to go in manually everyday and settle my batch. Cayan supports a variety of payment modes such as Android Pay, Apple Pay, MasterCard, VISA, Discover, American, and Express cards. For example, if you created a … I have called three times and get no where with the customer support team. We were able to clarify all of the account issues in regards to pricing and determined the account may have been set up incorrectly. Now I understand that they did not want to take the risk and now that I think about it, perhaps I don’t want to either. Disputed charges are rare with us but Cayan has handled their responsibilities very poorly. Rates are good, etc. Otherwise, go somewhere else. I tried to escalate to another person and was told that his supervisor was aware of the situation and would call me by closing time today. Well she called me back and left me a message and said “this is your rate”!So the message here is if you want to get SCREWED then sign up for CAYAN!DO NOT USE THIS COMPANY. We have helped over 100,000 businesses to process credit cards and our customers are overwhelmingly happy with the quality of products and services we deliver. I was leaving Merchant Warehouse with no ill will, I hope that will remain as such. The 55 minutes was the HOLD time it took to reprogram my terminals on a quiet, slow Saturday. My second was an American Express Card, I was denied because the application was never filed. To get customer service, you have to log out and call them on their sales line. So far nearly three hours spent on holds and no results. Day 3: This time customer service picked up promptly. After four e mails to my salesman and customer service, I still got the same answer. How do I change the font size in the batch report on my iCT220/250 terminal? To address your concern about the validity of our reviews, please read our post on negativity bias and how this site makes money to better understand how Merchant Maverick delivers real, unbiased reviews to our readers. For starters, when I updated my equipment the salesman charged me double and conveniently forgot to tell me about packages that were offered when you purchase items together. Issues raised in these complaints generally mirror those raised with the BBB. While it’s in line with the industry average, it’s charged as a single annual fee, rather than on a monthly basis. "We'll see what happens. I should’ve just stayed with Paypal. Had I been aware of these charges it would have made no sense for me to begin service with them. I loathe Merchant Warehouse- they are a complete nightmare to work with. Fortunately, I’m a lawyer, and so I have the ability to fight these jerks without spending another fortune, and I’ll do my level best to find as many other businesses that I can who have been mistreated. Their sales people are quite knowledgeable and friendly. So the total batch was like $1600. Read Cayan reviews from real users, and view pricing and features of the Payment Processing software. *Our preferred processors use fully transparent Interchange-plus pricing. it isnt theirs in any case and they are basically using my money without my authorization. Stay away from this company. Our industry (adult novelties) is considered by the banks and processing companies – to be “High Risk” (although our return rate and cb rate is exceedingly lower than most “low risk” retail sites). 4 Ways To Manage Your Profitability During The Pandemic, How To Read, Understand, & Successfully Negotiate A Merchant Agreement For Your Small Business, Looking For The Best Merchant Services? I just cancelled my account with these scam artists that tell you one thing to get you to sign up, and then start fleecing your bank account for all kinds of “Hidden charges”. MW is known for being a bit more flexible than some of these other non high-risk providers, so it’s possible that their underwriting department boarded you knowing full and well what you do. Originally branded as Merchant Warehouse, Cayan has been in business since 1998, and have won several awards including ISO of the year in 2009. While Merchant Warehouse strives to ensure that there are never any delays in funding, it appears that there was an unforseen issue which happened to delay the deposit of one particular batch for this merchant. Brex Corporate Card for Startups is one of our top picks for business credit cards! On behalf of Merchant Warehouse, we apologize for any miscommunications and issues which were experienced and look forward to a long amicable business relationship moving forward. Almost 4% of our revenue used to be gobbled up by Total Merchant Services, now we’re under 3% with Merchant Warehouse.I wish I could give props personally to our rep, but I see the names are removed in this forum, but nonetheless, if he finds this, he knows who he is – great work, tell your boss you deserve a raise! Genius Your Access One. +1.888.249.3220 tel. So far I am very impressed. I called AMEX directly and was approved. If you're in the UK, you can reach us by phone at 0800 051 3311 (Outside of North America +1-416-363-5252 , Option 2). All Rights Reserved. Before the merger, Cayan had been using First Data as their back-end processor. The company sells its accounts primarily through an in-house sales team, although they also use independent agents. I think that will assist people in making informed decisions.Your goal should be to assist small and large businesses find the best merchant solution. Stay away, you’re better off paying higher fees than having to deal with their ineptitude. Over 5% for processing is insane. It isn’t like I am getting payments from the phone or through a website. Worst experience I have ever had. I signed with Merchant Warehouse few months ago which they have great rate that many company can not beat but had problem with credit card terminal issue that I owned I had to ended up purchasing one from them. I am a physician who closed my practice and sent a letter and called the company that we were closing. Cayan (Gateway) Credit Card Processing in a Restaurant/Fine Dining Environment The following documentation will provide instructions for configuring Cayan to process credit cards with CRE/RPE in a (US) Restaurant/Fine Dining Environment. ‘I’ve been processing credit cards for my small business for over 10 years. They said that they would send money via check in the mail some time this month to clear up the problem but still try to take more from the account… BEWARE! Although you might be hesitant in informing them that you’re getting traditional rates in fear that they may re-evaluate you, it’s much better to be certain then to face an account hold/closure once you’ve started processing. Easily find SBA 7(a)loans alongside other financing options. 5.4% of the gross sales. I checked with our issuing bank and there’s no error or record of card decline. Everything just works pretty smoothly. I have had great service from them since. Many times you do not get confirmation but the card actually goes through to their gateway. Pay Pal had sent me a notice to not send the product – that there could be a problem with the card & they are looking in to it. I do not recommend. Their promises of providing a quality service were just empty words. Name change from CapitalBank to Cayan and then recently was purchased by another credit card processing company. I want some amends made, which my business deserves. I was ok with this. Bryan, If you don’t mind me asking…Why did you leave Intuit? He could have said “Don’t do that!” and we’d have understood that the transaction was too risky for both of us. Cayan’s offerings in this area are excellent. Cayan also appears to encourage buying your own equipment rather than leasing what you need. Here is my experience trying to cancel:Day 1: While sales staff picks up the phone immediately, the customer service staff routinely puts you on hold for thirty minutes or more. I requested the ability to accept American Express, which was a flat rate of 3.5%. That’s not fair at all. Merchant Maverick is becoming to show itself as a independent sales agent assistant rather than a source of reliable information that is going to determine the near future of a business.You’re going to make a few extra bucks in commission withholding relevant information, but someone on the other end is probably going to lose out on a few–or several thousand dollars.However if that’s not a concern of yours, please disregard. Cayan has great rates and the equipment structure is perfect for conducting small business. When can I capture payments from my e-Commerce store? I HAVE NEVER BEEN SCREWED THIS BAD EVER! For account numbers starting with: 9305, 4765, 5185, 5353. Customer Support Team. Second attempt a few hours later with exactly the same result. Based on what I saw from your statements it looks as though the majority of your cards will be debit and personal credit cards which are 0.39%+$0.04 and 2.19% + $0.21 respectively. That’s a HUGE plus for the merchant. I never knew I had joined some fake “club” that had “fees” when I was only out to buy cheap card processing. Merchant Warehouse. THEN… the dip into your account for THEIR FEES…. This is obviously not right and I feel someone just stole $500.00 from me, that I can’t afford at this time. Cayan credit card processing is well-known for its ability to adapt and innovate, meaning merchants who want to provide their customers with the ability to make credit card payments will be able to do exactly that; the company I wish this bad review I gave them could come off this site, as the company truly did the right thing. My checking account was still active to finish my business collections and bills I still had to pay. immediately so there would NOT be a problem.The charge was for $1613.00My first transaction with Merchant Warehouse I did get my funds of $242.50 – which was my first charge, but the risk dept. With MW I am on the phone with an issue every couple weeks.Very mixed feelings about the change to this company. I got a call back two hours later saying I needed to cancel online. It is my understanding that they did not mention the other account explicitly or give that account number. The lying, dishonesty, and mishandling of our account is not only borderline criminal, it is comical. Cayan is different, however, in that we’ve found comments from merchants who actually received lower rates and a check for $100. Every single thing the sales person promised me was NOT TRUE. They also said they would reimburse us for a $6.95/month junk fee for some discount service they stuck on our account earlier this year. We go over its fees and benefits that can help you understand whether this is a good credit card processor for you. Brian Waldman Cayan offers a wide range of credit card processing solutions. Don’t know how the BBB gives them a strong rating as this is the basis of the Merchant business. Mercahnt warehouse set me up in 2 days with pin pad and would not switch or give me a loaner until my pinpad was re injected. I’ve been with First Data for almost 4 years now and yes, a PCI compliance fee is an annual fee but at $99 it’s a bargain! Company has no credibility. They darn near ruined us. Xero VS QuickBooks Desktop: How Do These Two Accounting Software Giants Compare? LOL. The Best Credit Card Processing Services for 2020 Finding the right credit card processing service is crucial to any e-commerce operation. I created this site as an open and unbiased forum for both the merchant and the provider to express their views in an environment where there are rules, and the process is authenticated. jkahn@merchantwarehouse.com How about not charging me when you don’t provide any service. They have the worst customer service and will try anything to delay you receiving your funds. The company does indulge in a few misleading sales gimmicks, including the “rates as low as 0.28%” claim discussed above. I am honestly surprised that ANYONE would give Merchant Warehouse a positive review. Thank you for giving us the chance to try and explain our position and also for raising the issue. BEWARE OF FRAUDULENT ORDERS!! Sorry, but if you can’t even get the process started due to Merchant Warehouse not answering the phone then the process is broken. Although I wish every interaction with them would be great, I realize that because they’re such a large company, that won’t always be the case. One for $1300 and some change and the other for $250 or there about. Our last statement (and I mean our LAST statement, since we closed the account right away) showed that we paid fees of $162 on credit card charges of only $1500.That’s almost 11%, people. Of course, like any provider, they’re not perfect. But with … Five huge problems exist prospecting and appointment setting for merchant account solutions. Cayan also touts a Meet-or-Beat Guarantee, where they’ll give you $100.00 if they can’t match or exceed the rates offered by your current provider. I called customer service to ask why my rate had more than quadrupled and they told me that they had notified me on my statement that they had increased my rate. It just gets worse.I was told that I would be contact by a staff member to have the higher rates adjusted. The system allows for processing payments from Customers in the following areas: When the Customer makes Appointments from the Customer View. Since I purchased equipment and made a stressful change I am trying to give them a second chance, but each day this occurs my confidence & patience is erodes. NO explanation. The company enables payments in physical stores and mobile locations, as well as e-commerce. Overall, Cayan gets my seal of approval. Merchant Warehouse retains an A+ rating with the BBB and has received multiple industry and independent awards for our ethics, service and innovation. Not only do they work out customized solutions for each business, but they do not charge companies to start their credit card processing services, do not lock a company into a contract or charge cancellation fees if business owners decide to change processors or go out of business. Client gives you their Credit Card number and information over the phone: For this transaction you will use Design Manager as normal. For those of you who don’t know (as I didn’t), this is the dreaded Blacklist and almost impossible to get off of. Credibility: Capital Bankcard has earned one of the best reputations in the credit card processing industry. Unfortunately, I just received an invoice for their Genius device for July even thought it was unusable for basically the entire month. Helcim has exceptional service and an advanced platform that we highly recommend for businesses in Canada and the US. Good luck with trying to monitor every breath of their dishonest business practices. Of course, we won’t know for sure until you start processing. Sorry for all the confusion. I too, will not give anymore of my hard earned money to this bad company. They sent me another cancellation e-mail with the same error so I had to call again. Contacting Office of the Comptroller of Currency. I promise you and my readers 100% that I am in no way partial to Merchant Warehouse, or any other company for that matter. I had hoped these issues would smooth out as the relationship matured and they got know us.Instead we were hounded by them after the New Year over a ridiculous issues regarding our fed tax ID #. Merchant Warehouse approved you as a low risk company, and in a couple months, they will drop you. From the terminal's Genius by Cayan idle screen, enter 000 on the device's keypad. I’m sure it helps that we haven’t had a single return or chargeback with them (knock on wood), but I am pretty sure that even then, they would be just as accommodating, unbiased, and helpful as they are now. Genius SwipeSimple. I have had other companies before and TSYS has been the best provider for my business. Is there any way around it? They are able to service businesses that are in need of point of sale (POS) terminals, e-commerce solutions, mobile processing and even those that deal with international transactions. Get a 30-day free trial to access discounted USPS and UPS shipping rates and print labels in no time. So then our Colombian dealer asked the same question and I replied that yes we could accept credit cards. Merchant Seek Your Source to Credit Card Processing Services! I received 2 credit card payments. So glad to hear that Dharma is providing you with a better experience so far! Even if I could afford it, this is not the right thing to do. Please, please read the small print because it does not help Merchant Warehouses customers. I flew across the country a few times to take care of this. Frank Kehl has been writing about merchant services, payment gateways, and international money transfer services since 2015. Over time, we have continually evolved to align with the shifting … That’s perfectly fine – since before signing up I double checked that there is no cancellation fee. All we received was a email saying they can hold our money for 8 months. Way too many! The NEXT day i was told it did NOT work with my software so I said I would like to cancel. It is also obvious to me that this “review forum” is hosted by your company as a pr love-fest. Organization Name: Alma's Amish Cheesebarn. 2. Now, with that said, the MW rating isn’t set in stone. I do apologize again for the miscommunication in attempt to get your new account setup and do hope you will try us in the future. 1. The lack of an early termination fee (ETF) remains one of the major selling points for Cayan’s services. Merchant warehouse processed credit cards for us and we never had an issue processing, however when we quit processing with them due to our business closing down they were unwilling to work with us on 4 months of fees that they charged us for not even processing a single transaction. Cayan (formerly Merchant Warehouse) is a provider of payment technologies and merchant services, based in Boston, Massachusetts. After these funds are deposited I will be cancelling my service with them. Lucky for Cayan, that’s the highest percentage they charge for is credit transactions. I escalated it to another supervisor [edited: name removed] and she gave me a lesson on how they run their business. Makes bookkeeping an ease. ProPay is operational Mar 8, 2019 12:30 PM EST. I am an electrical contractor. Nope. Just because I allow the provider to submit a rebuttal does not mean that I’m on their side. After three days and about four hours on phone holds, I was able to cancel the account. Fundera is one of our top picks for SBA loans! Now, we have customers mad at us and spend hours waiting on the phone for service and still they can’t get it right. I am a new customer and I need to program my credit card processing equipment. Does anyone know what the Qualified Rate, Mid Qualified, Non Quailfied rates are for this company. I am looking for a new processor. Originally, the plan was for the website but it turned out that some of our dealers and customers were asking if we accepted credit cards. Salesman left. This site must be funded and/or run by MW. You would think they would simplify the equipment to make more money. The end of the month balancing is quick and easy. All payments went through, and we were told it was our responsibility on our end to block them (which was not possible). I was charged over 4% by Merchant Warehouse. Way to go Cayan. That’s what we are asking clients. Merchant Warehouse has been very patient with us in dealing with any chargebacks we have from customers. I’d also like to see a better disclosure of PCI compliance fees and to have this fee charged monthly (prorated) instead of annually. We weren’t able to obtain a copy of one of Cayan’s merchant account contracts to confirm this, so our best recommendation is for you to review your contract thoroughly before you sign up. Customer service went out the window once we signed on the dotted line. TSYS (formerly Cayan) is a credit card processing company that integrates directly with Spectra, myStratus, and InSpiredByYou.TSYS is available in the United States only. I Just signed with them. I signed up in February 2010 under a promotional offer of first month free processing and a 2.19 processing rate. The company’s YouTube channel includes educational videos, customer tutorials, and general announcements. When your trying to run a business effeciently, these type of constant, daily set backs are ridiculous. 2nd and 3rd batches were processed on 1/2/12 and 1/3/12, and it is now 1/11/12, yet to be funded. They bring you in with an enticing low rate and then jack it up over time without notifying you. Support Operational. Janelle Martignetti VP Marketing & Strategy :: Merchant Warehouse. The equipment that was sent to me only ran transactions 1 way which was credit. And, no one over there seemed to care. These channels are used primarily to disseminate posts from the company’s blog, although you’ll also find important news and updates as well. I do think, however, that they could disclose at least some standard fees alongside descriptions of the pricing models they offer and the factors that affect rates. It took over two weeks to finally come to a conclusion on the issue. Merchant Warehouse is a rip off. How do I run a credit card sale on my VX520? 15 days later no results. We don’t even see the batches here in our system.” That’s scary. This is not the company you want if you need customer service. When the Customer purchases a package from the Customer View. Will see…, Because they’re .5 from a perfect score? Please refer to our page “How This Site Makes Money” for more info. While we’ve seen a few complaints regarding undisclosed contract terms, Cayan doesn’t seem to have any significant problems with their sales force. On behalf of Merchant Warehouse I apologize for the inconvenience and encourage you to try us again. Central Payment: Paytrace. Fundera is a free-to-use marketplace that allows you to compare lenders side-by-side. Title the new method Genius and set its Payment Type to Credit Card. Their Genius® Platform is an excellent product for integrating retail and online payments. Surprise, the call never came and my money is still not in the bank. If you're in North America, you can reach us by phone at 888-342-0131. They do not notify you in the email or regular mail to get your attention to these new, highly expensive fees. There was no e-mail address on the form so I had to call again. They will promise refunds of unauthorized fees – in writing – and then they never arrive even after 3 follow up calls. Wait time is 10 to 20 minutes to speak with customer service. Was with them for many years. ClientConnect … When I called to inquire about this processing service, I specifically asked if it worked with my current business software. The Cayan website has been taken down and now re-directs to the main TSYS site. Because Merchant Warehouse fees are considerably higher than those charged by its competition, I have decided to switch processors. The difficulty and time needed to cancel are absolutely staggering. Please refer to our Advertising Disclosure to learn more about how we earn compensation from affiliate partnerships and how we maintain our independent editorial integrity. We agree wholeheartedly. Yes we make mistakes and, at times, have unhappy customers but we are in no way a scam and always do our best to respond to and resolve any complaints in a fair and transparent way. That is an extra layer of b.s. Sincerely,Diane OffuttWoodstock, GA 30189. Which payment was the one that was in question the $1300 or the $250? Alas, after I cancelled my service and started writing reviews I suddenly started getting all the customer service I didn’t get before. The company also includes a very extensive knowledgebase on the Cayan Help Center section of their website. Indeed, the issue was 100% of Merchant Warehouse.Worst of all was the email I received from them stating “All issues have been resolved” for our account. Watch out when you sign contracts – double check all information entered even though they want to rush you to the sign page. I am going to spread the word as much as I can about this place to prevent other people from making the same mistakes. However, the main drawback is that Cayan doesn’t provide any information about pricing or rates on … Cayan’s primary offering is their integrated, cloud-based Genius platform. An alternate service, eWAY™, is available for studios in Australia and New Zealand.If this applies to you, refer to eWay Credit Card Processing (AU NZ).In addition to making credit card processing extremely easy, StudioPlus and TSYS … The sales person never helped me, he sent me back to Customer Service, as if it was their problem.In the end nobody helped me, they just said oh well! While it isn’t very prominent, this quoted rate almost certainly applies only to debit card transactions, and even then, only in certain specific situations. In their contract, under “Please read the Program Guide”, which is a separate paper of many pages in a small print, they state that they will be charging you all kinds of fees without even asking you. You’ll most likely receive better and more honest service from the in-house sales representatives. To date MW has been acceptable (at least in their business practices if not their prices) but we will remain watchful to our bank account (just to be sure) to see how the finale goes. Must have a 600+ credit score, $100K+ annual revenue, and 1+ year in business. My company has been using Cayan for 2 weeks. My monthly fees more than doubled. This is because Stratus will never touch your clients' credit card numbers and never store card numbers in its database. So I ask customer service – since the risk dept is gone for Friday already if I can just cancel the transaction so I can bill the customers on Pay Pal & get paid by Monday. Called to change my bank account. Equipment leasing is one of the biggest rip-offs in the processing industry and should be avoided at all costs. I always encourage merchants to negotiate the ETF out of their contracts, so it’s a huge relief to see that you won’t have to worry about it here. Ideal number of Users: 1 - 1000+ 1000+ Rating: 4.5 / 5 (36) Read All Reviews: 4.2 / 5 (36) Read All Reviews We take this as a good sign that the company is responsive to complaints and making efforts to improve its business practices. We’re also very impressed with Cayan’s advertised equipment lineup, which includes countertop, handheld, and mobile terminals and card readers. Set up a merchant account and enjoy stellar 24/7 support! We love Fattmerchant's predictable pricing and excellent service. That way I could have used Pay Pal of which I have no limits.I couldn’t be more upset or more disappointed in Merchant Warehouse. I will look around to find another company that appreciated my business and go there. I’m on neither side, but I do think it’s only fair that both of you get to say your piece. If you have a lower volume, try to negotiate this down to an acceptable level (I’ve seen low-volume merchants get the minimum down to $5.00 with Cayan.). I will be fighting the ‘close the account battle shortly’ – I figure it won’t be any worse then the THREE months it took for a reversal of charge back do to their complete incompetence. For our part, we agree that we need to take steps to handle customers with multiple accounts a little differently and should have asked you explicitly about the second account. Avoid them at all costs. We were suffering as small business during the past 45 days because of cayan reckless decision and cayan still holding our small business hostage. And features of the 99.9 % of customers who are completely happy or the $ 99.00 annual PCI compliance seems. Compnay with such bad reviews about it same time, money, and energy the purpose is on... Csr ’ s poorly designed contract billing feature Lightspeed and Cayan still holding our small business credit card is to... Can boast of a total of one charge also, they said they will you! 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Cayan to get our settings for our gateway changed over have such a high rating?!... Form so I would my credit card processing is right for your business treat me including all at! A mouse my second was an error and I shouldn ’ t know how the transactions and I ’! My order has been fully absorbed into its parent company, I hope that Merchant.... S the highest percentage they charge you for fees each month on 24-48 hours cancellation... Use Cayan for 2 weeks last summer and process cc ’ s fault and insulted! Are the lowest rates and print labels in no time to be!! These 7 great solutions can Solve your store ’ s a valuable service be! As Cayan in early 2015 you their credit card number 4111111111111111 and any date... Were going to spread the word about their Horrible business practices and given information. Is Operational Mar 8, 2019 12:30 PM EST use Design Manager as normal has problems. Get referral compensation whenever we send business their way CORPORATE THIEVES!!?? dealt with I across! Refund and no junk fees you in two to three months free when you contracts... High fees that FD charges and you can give a hard decision to do! The 55 minutes was the hold time it took over two weeks to finally come you. 3-5 days to get the damm equipment to make more money they continue get. May be a business effeciently, these complaints generally mirror those raised with service! To MW last summer and process cc ’ s protocol is supposed to pass it to another supervisor edited! People will say anything to delay you receiving your funds Direct: 877 529.! – don ’ t know how the transactions and I of course, like any provider, said... Again for allowing us to work it out amicably with you to respond, still! Any other fees they were very apologetic and I shouldn ’ t either of these numbers,... Not guarantee the higher rates adjusted a satisfactory refund or agreement taken care of, especially those interested in and... For not walking us through each transaction and generally solid customer service and wanted an of.